Shipping policy

Effective Date: October 23, 2026

At VOCOMO, we are committed to providing reliable shipping services and a smooth shopping experience. Please review our shipping policy below for information about shipping destinations, costs, processing times, and delivery estimates.

1. Shipping Destinations

We currently offer shipping within the United States.

All orders are shipped from locations within the United States through our third-party fulfillment partners.

2. Shipping Rates

We offer the following standard shipping rates for orders within the United States:

Orders of $50.00 USD or more: FREE Standard Shipping
Orders under $50.00 USD: $5.00 USD flat-rate shipping

Shipping eligibility is calculated based on the order subtotal after discounts and before taxes.

All applicable shipping charges are clearly displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Order Cutoff Time: 6:00 PM Pacific Time (Los Angeles).
Processing Days: Monday through Friday, excluding U.S. public holidays.

Orders placed after 6:00 PM Pacific Time, on weekends, or on public holidays will begin processing on the next business day.

Processing time refers to the time required to prepare, pack, and hand over your order to the shipping carrier. It does not include transit time.

4. Shipping and Delivery Time

Our estimated shipping and delivery times are as follows:

Order Processing: 1–3 business days
Shipping Transit: 4–6 business days
Total Estimated Delivery: 5–9 business days

Delivery estimates are calculated using business days and exclude weekends and U.S. public holidays.

Actual delivery times may vary due to carrier operations, weather conditions, peak shopping periods, or other circumstances beyond our control.

5. Order Fulfillment and Tracking

VOCOMO works with third-party fulfillment partners located in the United States to process and ship customer orders.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking updates to appear in the carrier's system.

6. Shipping Delays

While we make every effort to meet our estimated delivery times, occasional delays may occur due to circumstances such as severe weather, carrier disruptions, or high shipping volumes.

If your order has not arrived within the estimated delivery period, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at service@vocomo.shop.

We will make reasonable efforts to accommodate address changes before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.